Online Course FAQ & Resources for Students

Updated 5/25/2020

This page has been developed for students enrolled in the school's temporary online courses. Please check this page regularly as it will be updated with more resources and they become available.

FAQs

How do I log into my school email account?

After you receive your assigned school email account ending in @student.scitech.edu and your one-time password, go to gmail.com and sign in with the provided account information. You will be asked to change your password to one of your choosing. After you sign in for the first time, you will have access to Google Gmail and many other Google Suite Apps. Please make sure to review the policies governing your assigned email address here. If you have not received school email account information, please contact the Student Services Office by emailing studentservices@scitech.edu

How do I forward emails from my school email address to an email address I check more regularly?

If you normally check another email account and would like any email sent to your @student.scitech.edu email forwarded to another email address, please set up automatic forwarding by following these directions. Please keep in mind that the school will primarily get in contact with you through your @student.scitech.edu email address.

How do I join and use Google Classroom?

All online courses are utilizing Google Classroom. If you are enrolled in an online course, you should have received an email sent to your school email account with an invitation to join the Google Classroom for each of the courses you are enrolled in. Alternatively, you can go to classroom.google.com to view all courses your are enrolled in and click to join any that you have not done so already. If you did not receive an email with an invitation to join Google Classroom for your courses or do not see any Google Classrooms on classroom.google.com when logging in with your school email account, please contact Student Services by emailing studentservices@scitech.edu.

IMPORTANT: Your assigned school email account will be used to enroll you in each of the Google Classrooms you are scheduled in. Be sure that you are logged in with your school email account when accessing Google Classroom. If you have multiple Google Accounts, you can switch between the different accounts be selecting the appropriate account on the top right of most Google Apps you use. The school recommends that when you need to access your Google Classroom or other class resources to set your school email account as your default account when signing into Google. By making your school email account your default account, when you access Google Classroom or any other resources shared by your instructor, Google will default to accessing the service or resource with your school email account so that you do not receive any access denial issues. In order to make your SCIT school email account your default Google Account, please log out of all your Google Accounts and then log back in first with your SCIT school email account. The first Gmail based email account you use to log into Google will be set as your default account while you remain logged in.

Please take a look at the various instructional videos below for guidance on how to use Google Classroom. You can also visit the Google Classroom Support Website for additional information or read our SCIT Google Classroom Instructional Guide.

Can I use another Google account (Gmail account) to access my Google Classrooms?

No. Many of the online resources that are provided to students are restricted to be accessible to only your @student.scitech.edu account.

How do I set my school email account as my default Google account?

With any Google app open in your browser (such as Gmail), click on the top right account icon (usually a custom circle icon) and select “Sign out of all accounts.” You will be logged out of all of your accounts, including any personal Google accounts. Then log back into Google by going to any of Google’s apps (such as Gmail) and sign in first with your school email account (email ending in @student.scitech.edu). You can then log into any other personal accounts afterwards. The first email account you log into Google will be your default account when accessing any Google App site while you remain logged in. Please watch the following video on switching your Google Account for more information.

I am enrolled in a class but I do not see my Google Classrooms when I go to classroom.google.com. What is wrong?

Make sure that you are logged into Google Classroom with your school email account (email ending in @student.scitech.edu). You can check which account you are logged into Google Classroom by clicking on the account icon on the top right. If you are logged in with a non-school email account, then you will not see any of your SCIT Google Classrooms listed. The school recommends you set your school email account as your default account when accessing Google’s services for your online coursework to limit having to switch accounts repeatedly. Please see the FAQ on setting your school email account as your default Google account.

If you are logged in with your school email account and still do not see your Google Classrooms, then please contact the Student Services Office by emailing studentservices@scitech.edu.

I receive a message that I do not have access when I try to view materials posted to my Google Classroom. What is wrong?

Make sure that you are accessing the material with your school email account (email ending in @student.scitech.edu). It is common that when you try to access a material on Google Classroom, a separate tab opens in your browser. When a separate tab opens, then it is possible that the account that is automatically logged in for that tab newly opened tab is your default Google account, even if you were initially logged into Google Classroom with your school email account. If your default Google account is not your school email account, then you may receive an access denied message. The school recommends you set your school email account as your default account when accessing Google’s services for your online coursework to limit having to switch accounts repeatedly. Please see the FAQ on setting your school email account as your default Google account.

How do I watch lecture videos?

Lecture videos are posted as assignments in Google Classroom in the "Classwork" area. There you can find links to watch video lectures posted by your instructor. Once you have watched the video lecture you should mark the assignment as "turned in" to communicate to your instructor that you have watched the video lecture. See our instructional video on how to watch lectures in Google Classroom.

How do I view or download class materials and documents?

Documents that are linked to an assignment can be viewed and downloaded by students. Simply clicking on a document will bring up a viewer in your web browser to see the contents. To download a document, see our instructional video on how to download assignments in Google Classroom.

How do I turn in my assignments?

Documents can be uploaded by clicking on "view assignment" for the assignment of interest in the "Classwork" section of your Google Classroom. This will bring you to another page where you can click "+ Add or create" on the right section of the page to attach a file to be uploaded. When you have selected your file click the "Turn in" button to submit your uploaded file. You can click the "Un-Submit" button to undo the process if you selected another file in error. Please see our instructional video on how to turn in assignments in Google Classroom.

What are virtual office hours and how do I participate?

Virtual office hours perform the same function as in person office hours, however they are performed remotely. Instructors broadcast a live streaming video and audio from their office and students can join to ask questions and listen for helpful course content. Virtual office hours are conducted using Google Meet. Please see our instructional video on using Google Meet for virtual office hours.

Do I need Microsoft Office?

No, you do not need Microsoft Office programs such as Word to participate in your courses or Google Classroom. Google has its own set of programs such as Google Docs, which is free and opens automatically inside of your web browser. If you need to use a word processing application (such as Google Docs) or spreadsheet application (such as Google Sheets), your instructor will provide you with directions on how to use those.

Do I need a computer?

Yes. As communicated through email and on our coronavirus information site, you will need access to a computer connected to the internet to access online course material. The school's building will not be open to students to access computer resources until further notice. Google Classroom and the lecture videos may be accessed on smartphones using the appropriate Google Apps. However, submission of assignments may be a challenge to complete using only a smartphone. If you have limited access to a computer connected to the internet, contact the Student Services Office by emailing studentservices@scitech.edu.

How do I take an exam?

Unless otherwise instructed, exams will be posted in the Classwork area as an Assignment on a date and time specified by your instructor. Most exam assignments will be posted with the exam itself as a PDF or DOCX document and an answer sheet created using Google Forms. The answer sheet Google Form will have a field for each question, allowing you to electronically answer each question listed in the exam itself. Students are to complete the answer sheet Google Form and submit it when done. After submitting the answer sheet Google Form, students are to then “Turn In” the exam assignment to indicate to the instructor that they have completed the exam. Please watch the following tutorial video to prepare for taking an exam: How to take an exam on Google Classroom.

Some instructors may not require the use of an answer sheet Google Form to submit your answers to their exam. In such cases, please follow the direction provided by your instructor for submitting the appropriate work necessary to complete your exam.

Submitting Handwritten Answers

Some exam question types can be answered easily using Google Forms (e.g. multiple choice, True/False, or short answer text or numbers). Other exam questions may require you to answer the question on one or multiple sheets of paper (e.g. mathematical solutions showing work, graphs, etc.). In such cases, your instructor may utilize a “File Upload” field for certain questions in the answer sheet Google Form whereby you upload one or multiple files representing your hand written answers on paper. Those files may be image files (pictures taken by a camera or your smartphone of your handwritten answers) or it may be PDF files (scan of your handwritten answers). Scans of your handwritten answers may be done by using a scanner or using a scanner app installed on your smartphone. There are a number of free scanner apps available with a simple search for both iOS and Android. A scanner app uses your phones camera to take a picture of sheets of paper and converts them to a single PDF that you can email or share. Although PDF (scanned) files are preferred over image files (pictures), they are optional. Please view the following tutorial video if you prefer to submit your handwritten work as PDF files: Using your Phone to Scan and Upload Documents.

How can I receive tutoring?

Students who would like tutoring to better help understand their course material should first try to ask their instructor for assistance. You may email your instructor directly or post a private message on your courses Google Classroom (See SCIT Google Classroom Instructional Guide for instructions). If available, your instructor may schedule a remote session to review the course material or produce a video that could help answer any questions you (and probably others) may have.

If your questions cannot be resolved by your instructor, then you may join a Tutoring Google Classroom where tutors are available to help tutor you on any material you are struggling with. In the homepage of Google Classroom, click on the “+” plus sign on the top right and select “Join class”. Enter in the following classroom code when prompted: slduout. After joining the Tutoring Google Classroom, go to the Classwork tab and read the “Online Tutoring Rules” to understand how you can request tutoring support for your particular course. Tutoring support includes text or video responses to questions you may have or scheduled remote teleconferencing sessions with an available tutor. Tutoring is made available on a first-come-first-serve basis and subject to availability of the tutors.

What if I cannot take an exam on my exam date?

You must notify Student Services by emailing studentservices@scitech.edu or calling (714) 300-0300 (Mon-Fri, 10am-7pm) if you cannot take an exam as soon as possible. A make-up exam may be arranged depending on the following: (1) the reason for not being able to take the exam on the scheduled date and time, (2) the supporting documentation you provide, and (3) the date and time you notify Student Services that you cannot take your originally scheduled exam. Generally, students with emergencies related to employment, medical, military or family accompanied with supporting documentation will be able to take a make-up exam without penalty. Students who do not provide such reasons may receive a penalty on any make-up exam, up to and including receiving a 0 on the exam. Approved make-up exams are generally scheduled to be taken within a few days of the originally scheduled exam.

My instructor is asking me to log into a remote computer at the school to work with a program for my class. How do I do that?

Some classes may require use of software that you do not have installed on your computer and your instructor may be asking you to log into a remote computer at the school in order to use that software. There are a few remote computers available that students can access by going to remotepc.com. The username and password to the site will be provided to you by your instruction. When you log into the site, you will see all available remote computers for students to use. Your instructor will have assigned one of those computers to you along with a Personal Key that you will need to enter in order to remotely log into that specific computer. Please watch the following video on how to Access RemotePC.

I am having trouble installing or working with the software for my class. How can I receive technical support?

Please inform your instructor if you are having difficulty installing or working with the software for your class. Some cases may be resolved by simple instructions. Other cases may require your instructor or one of the school’s technical support staff to remotely log into your computer to resolve the issue. You can utilize the Google Remote Desktop application to allow your instructor or a member of the school’s technical support staff to remotely connect to and take over your computer to resolve technical issues. Please watch the following Remote Desktop Support How To Video in order to give access to another person to remotely connect to your computer. Please keep in mind that when you allow someone to remotely connect to your computer, they will have full control over your mouse and keyboard while you allow them access.

Instructional Videos

Guides

Helpful Links